Who runs Honey The Label?
Honey The Label is ran by me(Danielle) and my mum(Teresa)! We love working together and building the brand. We also have some amazing seamstresses we work with to produce our clothing.
Is everything made in the UK?
Currently, our loungewear collection is sourced from UK suppliers, and then the print/ embroidery is done locally to our studio in Bournemouth, UK. However our suppliers produce some items themselves overseas.
Our made to order collections use mostly UK sourced fabrics and are all designed in house by us, and produced by our local seamstresses! It is our mission for 2021 to be 100% UK made, which is something we are working so hard to achieve.
Do you allow returns?
Yes. You can return any regular line pieces for a refund or exchange. Anything made to order/ handmade is exchange only, this includes our vintage collection. anything that is exchange only will be clearly marked so you are aware before purchasing! We no longer include returns slips in our packages to save paper, so please email and we are happy to help!
How long do orders take to ship?
If you purchase from our loungewear collection, these pieces are ready in stock so will be processed and shipped within 1-3 working days. Our made to order collection however will take slightly longer, as we have to cut and make each piece especially for you! We usually allow 3-8 working days for this. Our vintage collection is ready in stock so can also be shipped within 1-3 working days, however if you request any adjustments eg. waist size before shipment this will cause a slight delay.
How is everything packaged?
It's important to us to use as little plastic as possible throughout our processes. All of our packaging is 100% recyclable, with some components being recycled. We use kraft paper mailers or cardboard boxes, with your clothing wrapped in tissue paper. For smaller orders, we used biodegradable mailing bags with your clothes packaged in recyclable & reusable zip lock bags. We love these for keeping our drawers organised or when packing for trips away! All orders come with a thank you note & care card so you can keep your clothes looking good for as long as possible. These are printed on recycled paper!